Goodyear Introduces Zero Contact Policy in its Autocare Network
05 May 20
Goodyear Autocare implements a Zero Contact Policy to ensure the safety and well-being of its associates and customers
Philippines, May 5 – Goodyear Philippines’ retail and service center, Goodyear Autocare chain of stores, will be implementing a Zero Contact Policy to ensure the safety and well-being of its associates and customers under the General Community Quarantine (GCQ).
Following Goodyear Autocare’s recent win in the Reader’s Digest Quality Service Awards, Goodyear Philippines will be adopting a new retail environment that will continue to safely serve the motoring public. Goodyear Philippines has evolved its service model to promote safer retail interactions and sustainable tire sales without compromising safety and service quality.
The Zero Contact Policy will minimize direct contact between store associates and customers to help eliminate the spread of COVID-19. Here’s how it works:
Goodyear customers can contact any Goodyear Autocare stores either through Goodyear Philippines’ Facebook account (https://facebook.com/goodyearphilippines) or via their local Goodyear Autocare store’s mobile number to book an appointment. At the confirmed appointment, customers should visit their selected Goodyear Autocare store and drop-off their vehicle at the designated Zero Contact area.
Goodyear Autocare associates are required to wear personal protective equipment while servicing the customer’s vehicle. They are also required to clean and disinfect all contact points in the vehicle prior to customer turnover. After servicing and disinfections, the customer will pick-up the vehicle at the Zero Contact area.
At Goodyear Autocare, the health of our associates and customers are our first priority. That is why strict adherence to prevent the spread of COVID-19 are strictly reinforced in all Goodyear Autocare stores nationwide since the beginning of the pandemic. These precautionary measures include physical distancing, no physical contact between associates and customers, disinfection of all vehicle touchpoints prior to delivery to customers, and promotion of personal hygiene with hand sanitizers for associates and customers.